IMMERSE MUSIC
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Return & Refund Policy

1. We always make sure all our products are in
 good condition before packing otherwise we will inform you if we have no replacement stock.

2. Goods sold are not returnable or refundable unless you received an incorrect item(s) or any factory defected item(s) such as faulty zip, holes and obvious stains, otherwise it will not be accepted for return.

3. Please note that term of "incorrect item" does not include subjective reasons such as dimension is not what customer expected , not up to expectation and changing mind. However, if the item(s) has a defect, customer can look for exchange within 3 days from the date of received with us by email or telephone. Any late response will not be entertained. Please provide photos and describe the damage in email to enquiry@immersemusic.com.my. All delivery cost (from and to) will be borne by customers.

4. The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping packaging as received. We will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods /products, customer will receive their refund/goods for replacement within 14 days after the confirmation.

5. The shipping fee charged only for one time shipment. We shall not be liable for next shipment charges due to wrong information provided by customer or re-delivery after customer unavailable to take delivery in the first delivery.


Requirements for a valid return:

Proof of purchase (order number, tax invoice, etc.)
Bank details in Shipping Label if the original payment is made via iPay88 or Cash-on-Delivery
Include printed Shipping Label and Lazada Tax Invoice in each return package box
Reason for return has to be valid and return acceptance conditions met (check out below)




For which reasons can I return an item?

You may want to return your item due to any of the following reasons:


x : Not Required | ✓: Required

Reasons for returnYOUR RETURN MUST BE :
New conditionSealed conditionComplete (free gifts, accessories, original packaging)Not damagedTags & labels attached
Damagedxxx
Defectivexx
Not as advertisedx
Wrong item delivered
Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
Missing parts / itemsxx