How do I know the stock Immerse Music have?
Choose the product you want and add to cart, if its allowed to add means the stocks is available. It will notify you if out of stock.

However, please make sure you are ready to make the payment, otherwise the product added in your cart will removed once out of stock.

What if the product I've received appears to be different from the description?
We select images that we hope most accurately reflect the colour and shape of products along side the product specification, but, depending on your screen resolution, or the manufacture that supplies the product, there may be small variations in colour, such as a slightly lighter shade between the actual product and how it appears when viewed on the website.

Where are the warranty centers?
Please refer to the manufacturer (or service center) details on the warranty card included with your product.
If there is no warranty card, please check the user manual or product packaging for more details.
In case you still cannot find your Warranty Center, feel free to reach out to us at Immerse Music and we'll be more than happy to assist you.

How long does it take to repair my product?
If your item is within warranty duration, we will process your repair request in accordance with our supplier. It takes about 30 days depending on each supplier.

If my product is within warranty duration, do I need to pay for repairs?
If your product is within warranty duration and is damaged by mechanical or electrical systems, you don't have to worry about the repairing cost. We will cover it.

If my product is out of warranty duration, do I need to pay for repairs?
If your product is out of warranty duration, you will be responsible for repairing cost.

Does Immerse Music charge GST on item sold?
Not at the moment. Our products is currently selling without GST charges.

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