IMMERSE MUSIC
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How do I place an order?

You only have to follow these simple steps:



Will I receive any order confirmation after placing an order?

Yes, you will! An order confirmation with order summary will be sent to you via Email after you have placed your order with a successful transaction.



I have ordered and confirmed payment. What should I do next?

Well, you are all caught up! All that is left to do now is wait for your parcel to arrive at your doorstep.


Will I receive any order confirmation after placing an order? 
Yes, you will! An order confirmation with order summary will be sent to you via Email after you have placed your order with a successful transaction.



How can I order without an account?

We strongly advise you to sign up an account before making any purchases. We do not want you to miss out on our special discounts and promotions news from newsletter. Click here to sign up! It will only take you 2 minutes.


However, needless to worry, you absolutely can order on without an account:

1. Choose the product you want and add to cart and proceed to checkout.

2. Just follow the simple steps image given above.



Can I call to place an order?

Unfortunately, our store is run through online only currently. in the future we might have that.

Please follow back the simple steps to purchase our product via online.



How to remove an item in your shopping cart?



I am unable to add my selected item to my cart, why is this happening?

Your selected item might have a limited stock quantity. If you are unable to select the item to your cart, there are high chances that someone else already did and the product is now out of stock. Kindly refresh the page after¬ for the stock to be updated and you may try again.



I have selected an item to my cart earlier but it has disappeared from my cart and I couldn’t find the item anymore?

If your chosen item has disappeared from your cart, it is most probably because it has run out of stock. Please refresh your page after 30-60 minutes for the stock to be updated. If the product still shows “in-stock” but you couldn’t purchase it, please contact us for further verification.



If I added the item in my cart, does it confirm my booking on that item?

When you added your desired item to the cart, it does not guarantee your booking of the item. If you do not proceed to checkout and made payment immediately, your item still is subjected to change in stock, price and discounts rule.



What are the payment methods available? 





How can I know if my payment was successful or fail?

You will be notified via email within 24 hours upon completion of order confirmation.

Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time).

Bank reconciliation time only affect payment method via Online Banking and will happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.



Which credit cards are accepted for payment?

Immerse Music accepts all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected by means of industry - leading encryption standards.

Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.



Why was I charged with wrong amount in my order?

The item that you selected might incur a shipping surcharge or bulky fee. These charges will be reflected at your order summary prior making payment.

However, if your order was indeed charged with wrong amount (which rarely happens), please contact us here. We will assist you immediately.



Do you keep my credit card details?

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.



Where can I request an official receipt?

Immerse Music's official receipts are usually attached with the item in the parcel. However, in the event if you did not receive the receipt for the item, please send your request to Immerse Music. We will assist you right away.