Immerse Music STORE is under long maintenance until further notice.
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Help Center

What Are The Shipping Fees/Rates? 

Shipping rates are calculated based on weight, dimensions, origin, and destination. It’s also based on your selected shipping option. We do offer FREE SHIPPING on purchase exceed RM 700 items per transaction. 

When Will I Receive My Order? 

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.

After your order is verified, you can expect to receive your order within the following time frame:

  • In Metro areas: 1 - 5 working days (except Sunday and holidays)
  • In Non-Metro areas: 3 - 10 working days (except Sunday and holidays)

Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

For which reasons can I return an item?
You may want to return your item due to any of the following reasons:

x : Not Required | ✓: Required

Reasons for returnYOUR RETURN MUST BE :
New conditionSealed conditionComplete (free gifts, accessories, original packaging)Not damagedTags & labels attached
Not as advertisedx
Wrong item delivered
Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only
Missing parts / itemsxx

Will I receive any order confirmation after placing an order?  
Yes, you will! An order confirmation with order summary will be sent to you via Email after you have placed your order with a successful transaction.

What are the payment methods available?